Our coffeemaker is broken.

Coffee is a big deal at CG. Most of our geeks pride themselves on being caffeinated and with the coffee machine down panic is on the rise.

The thing about this is that it’s not the actual coffeemaker that is broken, it’s the grinder built into the coffee machine that is having issues. We have a fancy machine that grinds coffee right before brewing it. When it’s working it’s pretty magical — nothing tastes quite like freshly brewed coffee made from freshly ground beans. It happens automatically and other than the noise from the grinder we don’t even know that it’s there.

When the machine is down it’s obvious. Some of us need coffee to work. We are dependent on that machine.

Thinking about the caffeine situation in the office made me wonder about other pieces of technology that we’re dependent on. Our email software runs in the cloud on Google’s computer. Our data traverses networks and is converted to light, microwaves, electricity and back again before it arrives at its destination. Do you know how an email sent from your phone is routed to its destination? What other things does technology do for us automatically that we don’t notice? Heck, I can’t even remember my wife’s phone number — my phone does it for me.

Someone sent me an article the other day entitled, “The Cloud Fails Again.” In the article, John Dvorak complains that a power outage left him unable to function because all of his data and services existed in the cloud and not in his own machine. He goes on to describe a “priesthood” of systems administrators that has existed since the early days of computing whose sole purpose is to “beat back the individualism” that desktop computers brought to all of us.

I was unaware that this cabal existed (if you are a member, please send me an invite) and I feel like the advances that technology has brought us in life, business and communication are really amazing. We live in a magical world. But even though the advances are great, they have made us completely dependent on technology. I think Dvorak’s article is a pretty good example for people who rely on technology and refuse to invest in their own infrastructure. In other words, we need to understand what we’re using so that we can evaluate the risks and benefits of using it.

Control Group’s mission is to help people and their organizations better understand and utilize their technology so they can be more efficient. That’s why Control Group is a great place to work — even when the coffee machine is down.

Our engineers were able to create a temporary workaround for the coffee situation. We’re also not exactly stranded in a coffee-free wasteland: Kaffe 1668 and The Blue Spoon are within walking distance. So, no worries, we’ll stay jittery.

Image via coffeeaddict/Flickr

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