I recently asked CG’s Support Group Director, Josh Alexander, what he thought about Google Voice and Priority Inbox. Here’s what he said:

“Email volume is a legitimate problem and no viable email platform has really offered a feasible solution until Priority Inbox. Google is the only company looking to fix how we use email and finding ways to use email better. The first two big steps were seen when Gmail used labels to replace traditional folders for email organization and when conversation view grouped messages by subject.

“Priority Inbox isn’t going to change the world but there is no denying Gmail is redefining the paradigm on email solutions. This shift is clearly evident with each small feature Google releases for Gmail. Microsoft and other traditional software developers update their products every few years, ship the products out and then expend tremendous energy pushing for customer adoption of the new version that will never be able to keep up with Google’s continually improving email service.

“Google’s VoIP service may be spotty, but it’s free and — as a free service — it’s nothing short of exceptional. I like that Google will take some calculated risk on a great idea and release it for free to their user community.  The VoIP service they integrated with Gmail is another in a long list of service additions intended to make Gmail a portal for all communication. It’s interesting to follow Google’s evolution as they are leading the charge to make the operating system and all the applications tied to the OS unnecessary. This has definitely simplified my life and I’m grateful.”

Image via Google.

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